Jet Delivery

What services does Jet Delivery offer?

Jet Delivery offers a comprehensive range of logistics solutions including same-day courier services, expedited White Glove (2-hour) and Critical (3-hour) deliveries, freight brokerage, and custom logistics solutions. They handle various shipment sizes, from small parcels to large freight, with nationwide coverage.

How fast are Jet Delivery's expedited services?

Jet Delivery offers two primary expedited services: White Glove and Critical. White Glove deliveries are typically completed within two hours for distances up to 50 miles, with slight adjustments for longer distances. Critical shipments are generally picked up and delivered within three hours, often faster in core service areas.

Can I track my shipment in real-time and receive notifications?

Yes, real-time GPS tracking is included with every shipment, allowing you to view its exact location and status via a tracking number or reference ID. For account holders, an In-Transit Dashboard provides a comprehensive view of all active shipments. Additionally, automatic notifications are sent via text, email, or both at key stages like pickup, delays, and final delivery, which can be customized in your account settings.

What makes White Glove service different from Critical service?

White Glove offers the highest level of attention and oversight, ideal for sensitive, high-stakes deliveries up to 1,000 lbs. It includes continuous monitoring by a dedicated individual providing live updates and direct-to-destination routing. Critical service is also fast and reliable, designed for urgent shipments under 1,000 lbs, with monitoring by a regional service team and typical 3-hour delivery.

How can I contact Jet Delivery and what are their business hours?

You can contact Jet Delivery by phone at 1-800-716-7177. They offer 24/7 customer service and are available 24 hours a day, 7 days a week, 365 days a year to meet your delivery needs, ensuring support day or night, weekdays or weekends, and holidays.

Does Jet Delivery offer API integration for businesses?

Yes, Jet Delivery provides modern API integration that allows businesses to quote shipments, check service availability and transit times, book orders, and track deliveries directly from their own platforms. EDI integration is also available upon request for companies using legacy systems.

What types of shipments are best for White Glove service?

White Glove service is designed for high-value, time-sensitive, or mission-critical shipments where there is no margin for error. This includes medical emergencies, AOG (aircraft on ground) parts, urgent manufacturing components, and executive-level logistics requiring precision, timely communication, and utmost care.