SafePoint IT

What managed IT services does SafePoint IT offer?

SafePoint IT provides comprehensive managed IT services including 24x7 helpdesk support, network monitoring and operations, IT strategy and consulting, cloud services management for platforms like AWS, Microsoft 365, Azure, and Google Workspaces, cybersecurity solutions, vendor management, IT procurement, and disaster recovery planning.

Where is SafePoint IT located?

SafePoint IT has its primary office in Chicago at 121 W Wacker Drive, Suite 2206, Chicago, IL 60601. They also maintain an office in Palatine at 220 N Smith Street, Suite 430, Palatine, IL 60067.

What are SafePoint IT's business hours for general inquiries and support?

SafePoint IT's standard business hours are Monday through Friday, from 8:00 AM to 5:00 PM. However, they also provide 24x7 helpdesk support for continuous assistance.

How can I contact SafePoint IT for sales or service?

You can reach SafePoint IT for sales and general inquiries at +1-312-667-3066 (Chicago primary). For service requests, you can call (847) 499-1515. They also offer the option to schedule a free introductory call through their website forms.

What industries does SafePoint IT specialize in serving?

SafePoint IT serves a diverse range of industries, providing tailored IT solutions for Healthcare, Legal firms, Accounting and Financial institutions, Manufacturing companies, Non-profit organizations, the Education sector, and Veterinarian offices.

What makes SafePoint IT different from other managed IT service providers?

SafePoint IT stands out due to its 100% local support desk with engineers based in the Chicagoland area, a 100% satisfaction guarantee for the first 90 days of service, transparent pricing determined by the number of employees, and quick response times (15-30 minutes for emergencies, 1-4 hours for non-critical requests). They also emphasize personalized service with a dedicated team for each client.

How does SafePoint IT ensure minimal downtime and effective problem resolution?

SafePoint IT ensures minimal downtime through proactive network monitoring and operations, which includes continuous system updates, automation of software requests, and performance optimization. They adhere to strict Service Level Agreements (SLAs) with quick response times for support tickets and utilize documented processes to ensure consistent and efficient problem resolution.